Support
Need help with NetRadar? You can reach the developer directly by email — usually a reply within one to two business days.
Please include your iPhone model, your iOS version, and the NetRadar version (Settings → About) so the issue can be reproduced.
Frequently asked questions
How does the hidden-camera scan work?
Connect to the Wi-Fi you want to check, then run the camera scan. NetRadar looks across that network for devices that expose camera services (such as RTSP or ONVIF) or that match known camera-hardware vendors, and flags anything suspicious so you know what's really in the room.
It uses the network, not your iPhone's camera — so NetRadar never asks for Camera or Microphone permission.
Can it find every hidden camera?
No — and no app honestly can. NetRadar finds cameras connected to the same Wi-Fi network you're on. It cannot detect cameras that are offline, on their own cellular connection, on a separate/guest network, or that only record to a local SD card.
Treat it as one strong layer of a check — combine it with a physical sweep (look for lenses, unusual devices, and IR dots in the dark) for the best coverage.
Why does NetRadar ask for the "Local Network" permission?
iOS requires the Local Network permission before any app can see or talk to other devices on your Wi-Fi. NetRadar needs it for its core jobs — device discovery, the security score, and the hidden-camera scan. Without it, the app simply can't see your network. You can grant or revoke it any time under iOS Settings → NetRadar.
NetRadar asked to add a VPN — is it sending my data somewhere?
No. The on-device packet capture feature uses Apple's Network Extension, and iOS labels that as a "VPN" because it's the only way Apple lets an app inspect your device's own traffic. NetRadar is not a VPN service: nothing is proxied off your device and no traffic goes to a remote server.
Captured packets stay on your iPhone. To remove the profile, go to Settings → General → VPN & Device Management. Full detail is in the privacy policy.
Is it legal to scan a network?
Scanning networks and hosts you own or are authorized to test is fine. Port scanning, CVE checks, and service enumeration of networks you do not have permission to assess may be illegal where you live. NetRadar is a diagnostics and security tool — please use it responsibly. You are responsible for how you use it.
What does the WiFi Security Score mean?
It's a live, at-a-glance rating of your network's posture, built from what NetRadar finds: risky open ports, weak or expired TLS, exposed services, and unknown devices. Each finding comes with a plain-English explanation of what's wrong and how to fix it. The score recalculates as your network changes.
How accurate is the speed test?
The speed test exchanges data with a measurement endpoint to estimate your real download / upload speed and latency. Results depend on your current Wi-Fi signal, how busy the network is, and the device you're testing from — so run it a few times and from different spots for a fair picture.
What's the difference between Ping and Traceroute?
Ping measures the round-trip time and loss to a single host over time (with min / avg / max, jitter, p95 / p99, and a VoIP MOS estimate). Traceroute maps every hop on the path to that host, with per-hop latency and reverse DNS — so you can see exactly where a slowdown or routing problem begins.
Why can't NetRadar see nearby WiFi names (SSIDs)?
Apple blocks third-party apps from listing nearby Wi-Fi networks and their signal strength on stock iOS — that API needs a special carrier-grade entitlement Apple does not grant general apps. NetRadar works with the network you're connected to, which is where all the security-relevant work happens.
How do I export a report?
Most tools let you export their results as PNG, CSV, or PDF for tickets and records — look for the share / export action on a result screen. Exports are generated on-device and saved or shared through the standard iOS share sheet.
How do I report a bug?
Email [email protected] with as much of the following as you can:
- What you were doing when the issue happened (which tool)
- What you expected vs. what actually happened
- Your iPhone model and iOS version
- The NetRadar version (Settings → About)
- A screenshot or screen recording, if visual
The more specific the report, the faster the fix.
How do I request a refund?
Refunds for App Store purchases are handled by Apple, not by the developer. To request one:
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Find NetRadar in your purchase history.
- Tap "Report a Problem" and choose "Request a refund".
Apple decides the outcome. If you have feedback about why you wanted a refund, an email is always welcome — it directly shapes the next version.
How do I delete all my data?
- Clear in-app data — clear scan history and device lists from within NetRadar's settings.
- Remove the VPN profile — Settings → General → VPN & Device Management, if a capture profile remains.
- Uninstall NetRadar — long-press the app icon and tap "Delete App". This permanently removes the app's local database (results, history, settings).